TECHNICAL SERVICE · NATIONWIDE SUPPORT
Your Lumenis journey, from shipping to return delivery
Maintenance at our facility, logistics across Brazil and visibility of each service stage. An operation of the Analítica Tecnologia Medical group in Goiânia since 2010.
1. Identify the equipment before transport
Contact the company with the model and observed fault. Identification and accessories help define receipt arrangements; technical diagnosis takes place at our facility's workbench.
2. Prepare shipping with our team
Agree logistics before dispatch. Where needed, support includes collection, specialist medical-equipment packaging and insured transport.
3. Decide with a quotation and lead times
After assessment, we present the maintenance scope and required parts. Our direct channel to suppliers of original parts allows us to plan direct importing, with availability and lead time confirmed for the specific case.
4. Receive your equipment with documentation
Maintenance is followed by the relevant tests and return-delivery planning. Service parts and labour carry a 1-year warranty under the documented terms.
Who looks after your equipment at the workbench
Our team is trained and certified directly by Lumenis. The procedure takes account of the received configuration, accessories and applicable documentation, with a record of the checks performed.
Understand the technical stages · Find your model's technology · Learn how we work
Frequently asked questions
Can I send the equipment immediately?
First agree receipt arrangements with our team. Logistics guidance defines the packing, accessories and transport conditions appropriate to the case.
Does the quotation depend on an imported part?
When diagnosis identifies a need for an imported component, availability and lead time are confirmed and presented before service approval.
What should I keep after the equipment is returned?
Keep the quotation, intervention report and warranty terms. These records identify the service, parts and 1-year parts-and-labour coverage.
