TECHNICAL SERVICE · NATIONWIDE SUPPORT
The technical stages between receipt and handover
Every service is performed at our facility and organised around the equipment's actual condition, the authorised items and the final checks.
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Receipt and workbench diagnosis
Equipment identification and received accessories are recorded, followed by fault assessment. Before intervention, the quotation defines the technical requirements and components involved.
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Prevention and correction
Preventive maintenance brings together the checks specified for the platform. Corrective maintenance assesses power supplies, drivers, boards, timing and modules, with repair or replacement according to the diagnosis.
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Handpieces, optics and cooling
Handpieces, fibres, crystals, windows, cables and connectors are inspected according to the configuration. Pumps, chillers, flow meters and sensors undergo the tests relevant to the cooling circuit.
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Safety, configuration and records
Electrical and functional checks include protections and interlocks. Software or firmware is updated only when indicated and permitted by the applicable access rights and procedures, preserving relevant parameters.
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Final tests and return delivery
Results checked before and after the work — as-found / as-left — form part of the documentation according to the scope. Once service is complete, return delivery is arranged and a 1-year warranty is provided on parts and labour.
Logistics is part of the plan
Where needed, we can support collection, specialist medical-equipment packaging, insured transport and return delivery. The arrangements, responsibilities and coverage are agreed before the operation.
Explore the technologies we service · Arrange receipt of your equipment