TECHNICAL SERVICE · NATIONWIDE SUPPORT
When repair depends on an original component
Component sourcing must be addressed through identification and lead-time information before a completion estimate is assumed.
First, confirm the configuration
Components from different versions are not assumed to be equivalent. The model, accessories and technical identification of the equipment guide supplier enquiries.
Then, plan the part and importing
We maintain a direct channel to suppliers of original parts. When necessary, direct importing is incorporated into service planning, with availability, lead time and terms communicated to the customer.
Finally, document the intervention
The team trained and certified directly by Lumenis performs the service at our facility, following the applicable procedures. Documentation records the installed components and the tests preceding return delivery.
This operation is part of the Analítica Tecnologia Medical group. Explore our facility and the equipment technologies.